You will have the following responsibilities

Custody Operations & Expertise:

Act as the in-house subject-matter expert in digital asset custody, acting as the bridge between trading, staking, and DeFi services
Operate and continuously improve our institutional-grade custody service, including the client-controlled HSM-based cold-storage Vault Solution and the pooled/separated Crypto Account
Manage and monitor custody-related operational processes, including user and policy management, seed and wallet management, and withdrawal-address whitelisting with time-lock controls
Support improvements to our fee billing, onboarding, and client lifecycle processes
Troubleshoot and resolve custody-related issues together with our infrastructure and software development teams

Product Delivery & Stakeholder Engagement:

Actively engage in stakeholder management across the business and development organizations, and support internal teams with questions about procedures, responsibilities, and internal tools
Manage internal user groups in cases of application-related questions, troubleshooting or bug management, and provide internal education on new features
Conduct User Acceptance Testing (UAT) for system integrations and new custody features, working closely with IT Infrastructure and Business Operations
Support decision-making by providing insights in the form of operational or management reports and performing ad-hoc analysis of custody-related data

Risk & Incident Management:

Participate in regular risk call updates and coordinate follow-up actions; drive risk initiatives and related improvement programs
Report operational or system incidents to the Risk function and, when required, perform and monitor operational and system controls related to Custody
Maintain documentation and evidence to ensure compliance with internal policies, regulatory requirements, and audits
Ensure completeness of business documentation

What you bring along

You are excited about crypto, and you are a self-driven, open-minded personality with strong analytical skills to recognize and solve problems efficiently
Solid knowledge about cryptocurrencies, blockchain technologies, cryptography, cybersecurity, risk management, and adversarial thinking — and a willingness to go further down the rabbit hole
Hands-on experience with self-custody and knowledge of how seeds, private keys and wallets work; being a crypto OG is a plus
Experience with custody solutions, key management, hardware wallets, cold storage and multi-party transaction governance (Requestor / Controller / Approver)
A degree in Finance, Economics, Business Information Technology, Computer Science, or another subject related to the nature of this role
Experience with external and internal audits and related standards such as ISAE 3402, SOC2, DORA, ISO 27001 and similar
Excellent language skills in English and optionally German