About Nethermind
Nethermind is a blockchain research and software engineering company building high-performance infrastructure, security tooling, and cryptographic systems across the Ethereum ecosystem and beyond. We work closely with protocol teams, L2s, and ZK projects to help design, review, and secure cutting-edge decentralized systems.
We are looking for a Field Application Engineer to support customer demos, pilot deployments, technical troubleshooting, and partner-facing engineering work.
This is a customer-facing technical role. You will help make sure demos work, pilots are supported, field issues are understood, and customer feedback reaches the engineering team quickly.
Responsibilities
- Support technical demos with customers, operators, partners, and investors.
- Install, configure, test, and troubleshoot demo systems and pilot deployments.
- Travel between Bergamo, Zaragoza, and customer sites as needed.
- Work with engineering teams to diagnose field issues
- Help customers understand technical requirements and deployment steps.
- Collect structured feedback from customers and partners.
- Create installation guides, troubleshooting guides, FAQs, and customer technical notes.
- Support pilot rollouts, hardware testing, software validation, and demo preparation.
Requirements: Experience in at least one of the following:
- Field application engineering
- Field service engineering
- Vending machine support
- Payment terminal support
- Retail automation
- Kiosks
- Industrial IoT
- Hardware-plus-software deployment
- Machine integration
- Technical customer success for physical products
- Ability to troubleshoot technical problems in front of customers.
- Ability to explain technical concepts clearly.
- Comfort with machines, devices, wiring, networking, logs, configuration, and field debugging.
- English required.
- Italian and/or Spanish strongly preferred.
- Willingness to travel frequently.
Must Haves
- Experience with vending machine systems, payment terminals, telemetry, POS, kiosks, or retail automation.
- Experience supporting pilots or demos for industrial or retail technology products.
- Experience with Linux devices, networking, sensors, edge devices, or cloud-connected hardware.
- Experience working with both engineers and commercial teams.
Success in the first 90 days
- You support successful demos in key European markets.
- You help the team understand customer technical requirements.
- You create the first customer-facing technical documentation.
- You identify repeatable field issues and help engineering prioritize fixes.
Success in the first 6-12 months
- The company has reliable demo and pilot support across multiple sites.
- Customers see the company as technically competent and responsive.
- The field feedback loop into product and engineering is strong.
Our Commitment to Diversity
At Nethermind, we celebrate diversity and are committed to creating an inclusive environment for all team members. We believe a variety of perspectives drives innovation and leads to better solutions for the blockchain community.
Ready to Join Us?
If you're passionate about blockchain and eager to make an impact, we’d love to hear from you. Click Apply for this job to start your journey with Nethermind.
