Global Investigator - Triage - TRM

Build a Safer World.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims.

As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow.

The impact you will have here:

• Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role.
• Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve.
• Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it.

What we’re looking for:

• 3–5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment — for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange’s compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific override — what the system said, what you decided instead, and why — and articulate, without a checklist, the difference between a good lead and noise worth ignoring.
• AI fluency (required) — AI tools are core to your workflow. You can show specific ways AI has changed how you triage, draft, and pivot. AI fluency is evaluated during the interview process.
• Complaint-data literacy — you know what separates a useful complaint from a noisy one in a high-volume feed, and you can read victim narratives — including screenshots, forwarded chat logs, and ragged copy-paste — without losing the thread of what actually happened.
• Crypto/blockchain literacy at a read-and-triage level — You can recognize crypto artifacts, interpret crypto-related complaints, and know when a case is ready for asset-recovery review. You do not need to be a tracing expert. We can teach on-chain tradecraft; we cannot teach investigative judgment.
• Strong written communication — your override rationale and pattern-level feedback need to be useful to engineering, the Manager, and downstream investigators.
• US Citizenship required
• NA-batch shift availability (location: anywhere in the US; one of two seats based in the Washington, D.C. / MD / VA area, hybrid)
• Ability to obtain Public Trust clearance

About the team:

• Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central.
• High autonomy, high standards, low bureaucracy — work directly with engineers, analysts, legal counterparts, and customers who depend on the team’s output.

Team operating rhythms:

• Daily action-queue clear and async standups via Slack on active work
• Weekly team sync with the Investigations Manager
• Regular engineering feedback sessions — you bring the week’s override patterns
• All output documented in Notion and TRM’s investigative tools

Learn about TRM Speed in this position:

• React timely to the movement of funds during an ongoing investigation.
• Support other teams on time sensitive issues that might be unforeseen.
• Continuously learn new issues in crypto.

Life at TRM

We are building a safer world. That promise shows up in how we work every day.

TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.

Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.

At TRM, you should expect:

• Priorities and targets to change quickly as we experiment and iterate
• Work that often requires operating with a high degree of ambiguity
• A high level of personal ownership and accountability
• Close collaboration across teams and functions
• Frequent, high-touch communication
• Creative problem solving and out-of-the-box thinking
• A pace that rewards urgency, adaptability, and outcomes

This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.

We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.

At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

AI Fluency at TRM

AI fluency is a baseline expectation at TRM.

We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.

At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows
• Structure and solve problems
• Improve output quality
• Increase speed and leverage

You will be evaluated on applied AI fluency during the interview process.

Leadership Principles

We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.

Join our Mission

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Privacy Policy and Additional Information

By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy.

Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law.

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The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form.

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TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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