About the Role
We are looking for a IT Operations Engineer to join our team and help deliver a smooth and secure technology experience for employees.

Responsibilities:

Provide day-to-day IT support for employees, including troubleshooting hardware, software, and access issues.
Assist with setting up and configuring laptops, desktops, mobile devices, and user accounts.
Support onboarding and offboarding processes, ensuring employees have the right access from day one and that access is removed when needed.
Support patch management & vulnerability scanning. Keep endpoints, workstations, and servers up to date.
Help maintain company devices by applying updates, patches, and basic security checks.
Support software and application management, including installation and access requests.
Assist in evaluating and testing new tools or applications under guidance from senior team members.
Learn and support safe usage of AI tools within the organization, including basic awareness of data security and risks.

Requirements:

Candidates with 1+ years of experience in IT support or related fields. Fresh graduates are welcome.
Basic understanding of computer systems, operating systems (Windows and/or macOS), and common workplace tools.
Strong willingness to learn and develop technical skills.
Good problem-solving skills and attention to detail.
Strong communication skills and a user-focused mindset.
Internship or project experience in IT support, helpdesk, or system administration.
Exposure to tools like Google Workspace, Microsoft 365, or device management systems (e.g., Intune, Jamf).
Basic knowledge of networking or security concepts.