As a Senior Product Designer and Researcher, FME on the Product Design team, you will contribute across the full design lifecycle, from discovery, problem framing, iterative design and both generative as well as evaluative research. You will work closely with cross-functional partners to understand user needs, technical constraints, and business priorities to explore multiple solution paths, validate ideas through research and feedback, and refine designs to a high level of quality, usability, and accessibility. This is an individual contributor role with a high level of autonomy and accountability, and you will contribute to shared design standards while helping raise the overall quality of the product.
We welcome applicants from diverse backgrounds. Even if you do not meet every listed qualification, we encourage you to apply. We value strong design thinking, curiosity, and a willingness to learn.
About The Team
The Product Design and Research team is part of Product Development at Safe Software. Designers work as embedded partners within product teams and collaborate closely with Product Management and Development to deliver cohesive, human-centred experiences.
The team operates in a hybrid work model and values clear communication, shared ownership, and continuous improvement. Designers are encouraged to ask questions, challenge assumptions, and contribute to evolving the design practice.
What You’ll Be Doing
As a Senior Product Designer and Researcher, FME you will:
- Collaborate with product managers and developers to define problems, explore solutions, communicate design rationale, and make informed trade-offs.
- Own end-to-end design work for features or workflows within the FME products producing a range of design artifacts including:
- User flows, journey maps, and diagrams to model workflows and edge cases
- Low- to mid-fidelity sketches, wireframes, and prototypes to explore ideas, refine designs and align with stakeholders
- High-fidelity designs and specifications for development handoff
- Apply sound judgment to balance speed, quality, and depth, knowing when to iterate quickly and when deeper exploration is needed.
- Execute and drive user research activities:
- Identify opportunities where research is needed
- Recommend the appropriate research methodology to support research goals
- Scope, plan, and conduct research studies
- Deliver impactful and actionable insights that drive product decisions, inform design iterations, and uncover product opportunities
- Provide research mentorship to the team and cross-discipline partners
- Contribute to shared design systems, patterns, and standards.
Qualifications, Skills, and Competencies
At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:
What We’re Looking For:
- Experience designing digital products as part of a cross-functional product team.
- Demonstrated ability to own design problems from discovery through delivery.
- Strong foundation in human-centred and inclusive design practices.
- Experience designing and conducting research for complex workflows, systems, or data-rich interfaces.
- Ability to communicate design decisions and research insights clearly to technical and non-technical partners.
- Comfort working with ambiguity and evolving requirements.
- Typically 3 to 6 years of product or UX design experience, or equivalent practical experience.
- Hands-on experience leveraging a variety of research methods (usability testing, semi-structured interviews, questionnaires), including mixed methods (qual/quant).
Nice to Have:
- Experience contributing to or working within a shared design system.
- Familiarity with accessibility standards and inclusive design methods.
- Experience collaborating on technically complex or enterprise-focused products.
- Working with quantitative data to complement qualitative findings.
About Safe Software
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.
We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.
Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.
Notice Regarding Use of Automated Tools in Hiring
At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.
Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.
