As a Customer Success Manager, you will lead customer relationships across the full lifecycle, from onboarding through to long-term value realization and expansion. You will work with enterprise and high-impact accounts, aligning FME capabilities with customer business goals.
This role involves navigating complex environments with multiple stakeholders, including technical and executive audiences. You will also help solve more advanced customer challenges by connecting product capabilities to real-world use cases.
You will collaborate closely with cross-functional teams and contribute to improving Customer Success practices and processes.
We welcome applicants from diverse backgrounds. Even if you do not meet every listed qualification, we encourage you to apply. We have an immediate opening and are excited to find the right candidate to join our team.
About The Team
The Customer Success team works closely with customers to deliver long-term value and build strong partnerships. The team collaborates across Product, Sales, Marketing and Support to ensure customers are supported at every stage of their journey.
The team values collaboration, continuous learning, and sharing knowledge to improve how we work and support customers.
What You’ll Be Doing
As a Customer Success Manager III, you will:
- Manage a portfolio of strategic and enterprise customer accounts
- Lead onboarding and guide customers to early and ongoing value realization
- Build and maintain relationships with multiple stakeholders, including executive leaders
- Facilitate discovery sessions to understand complex customer needs and environments
- Develop and lead Mutual Success Plans aligned to business outcomes
- Lead Quarterly and Executive Business Reviews focused on value and future opportunities
- Identify and qualify expansion opportunities through proactive engagement and insight
- Support and guide customers through complex technical and solution-oriented challenges
- Translate customer needs into solution approaches in collaboration with internal teams
- Share customer insights to inform product direction and business strategy
- Contribute to Customer Success processes, playbooks, and best practices
Qualifications, Skills, and Competencies
At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:
What We’re Looking For:
- 4+ years of experience in Customer Success, Professional Services or a related consultative role.
- Experience managing complex or enterprise customer accounts
- Experience working with GIS and industry-specific use cases
- Ability to navigate multi-stakeholder environments and build executive relationships
- Strong communication skills, including presenting to technical and non-technical audiences
- Experience leading customer engagements that drive measurable business outcomes
- Ability to connect technical solutions to business needs
Nice to Have:
- Experience with data integration or workflow automation platforms (e.g., FME)
- Experience with CRM or Customer Success tools
- Experience contributing to process improvements or scalable Customer Success practices.
- Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.
What You Can Expect
When you choose a career with Safe Software, you’re also choosing…
- Meaningful Work: Make a profound impact across our business, workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
About Safe Software
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.
We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.
Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.
Notice Regarding Use of Automated Tools in Hiring
At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.
Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.
