As a Customer Success Manager, you will support customers across their lifecycle—from onboarding to ongoing use and value realization. You will work with customers to understand their goals, guide product adoption, and help them achieve measurable results.
In this role, you will manage a portfolio of moderate complexity, balancing proactive account management with the need to deliver a seamless, consistent experience. You will serve as a key bridge between our customers and our internal Product, Sales, and Support teams.
We welcome applicants from diverse backgrounds. Even if you do not meet every listed qualification, we encourage you to apply. We have an immediate opening and are excited to find the right candidate to join our team.
About The Team
The Customer Success team partners closely with customers to help them succeed with FME. The team collaborates across Sales, Product, Marketing and Support to deliver value throughout the customer journey.
The team values clear communication, shared ownership, and continuous improvement. Team members are encouraged to ask questions, share ideas, and contribute to improving how we support customers.
What You’ll Be Doing
As a Customer Success Manager II, you will:
- Manage a portfolio of customer accounts with varying needs and priorities
- Support onboarding, including initial setup and early value realization
- Build relationships with customer stakeholders and act as a trusted point of contact
- Facilitate discovery conversations to understand customer goals and challenges
- Support the development and execution of Mutual Success Plans
- Monitor product adoption and identify opportunities to improve usage
- Identify and share potential growth opportunities with Account Management
- Document customer insights and interactions in CRM systems
- Collaborate with internal teams to address customer needs and improve outcomes
- Share customer feedback to help inform product and service improvements
Qualifications, Skills, and Competencies
At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:
What We’re Looking For:
- 3–4 years of experience in Customer Success, consulting, or a related customer-facing role
- Experience supporting customer onboarding and adoption in a SaaS or technology environment
- Ability to manage multiple accounts and priorities effectively
- Strong communication skills, with the ability to explain technical concepts in plain language
- Experience building relationships with a range of stakeholders
- Familiarity with CRM or Customer Success tools
Nice to Have:
- Exposure to data integration, data analysis, or workflow automation concepts
- Familiarity with tools such as FME or similar platforms
- Experience working with GIS or spatial data
- Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.
What You Can Expect
When you choose a career with Safe Software, you’re also choosing…
- Meaningful Work: Make a profound impact across our business, workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
About Safe Software
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.
We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.
Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.
Notice Regarding Use of Automated Tools in Hiring
At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.
Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.
